Bio-One of Augusta decontamination and biohazard cleaning services

Hoarder Cleaning Services: Fast & Compassionate Cleanup

hoarding cleanup

Hoarding situations can be quite traumatic, and whether you are a landlord left with a mess from a tenant or a family member struggling to help someone with hoarding disorder, it’s best to call in professionals to remediate these situations. At Bio-One® Augusta, we offer fast, comprehensive and compassionate hoarding cleaning services.

Clutter Vs. Hoarding

Clutter is something that can be hard to avoid, and with our busy lives, it’s not surprising if a person has a few piles of clutter here and there. It might be a pile of bills that need filing or perhaps a few loads of laundry that need folding or even a few bags of discards you keep meaning to take to a charity shop.

Clutter cleanup can be stressful, but while it’s not uncommon to have a pile papers and perhaps a cluttered closet or two, this isn’t the same as hoarding. With hoarding, you begin to find that piles of clutter begin overtaking all of the common areas of a home as well as the yard and garage.

It might start with a pile of papers on the dining room table, but eventually, there might be piles all over the dining room floor and then piles of junk begin to accumulate in other rooms, often leaving these rooms uninhabitable.

With hoarding, we typically see that most rooms of a home are filled with papers, clothing and other items, and often most rooms are difficult to access. The kitchen, for instance, might be unusable due to items on every surface as well as the floor and inside cupboards. Refrigerators and cupboards often are filled with rotten and expired foods, etc.

What Is Hoarding Disorder?

While excessive clutter can be a sign of mental illness, such as depression, hoarding is a disorder in its own specific category. The Diagnostic and Statistical Manual of Mental Disorders (DSM-5), which is produced by the American Psychiatric Association, was added to the manual’s list of disorders in 2012.

Hoarding is classified as “persistent difficulty discarding or parting with possessions, regardless of their actual value.” Additionally, the person who hoards believes the need to save items and suffers from distress when discarding items, including those with no actual value.

This hoarding must cause a significant disruption in the person’s daily life, impairing their ability to engage with others socially or even occupationally. The hoarding also prevents the person from being able to “maintain a safe environment,” for themselves and others.

While hiring us for hoarder cleaning services can be a huge help, the person with hoarding disorder will need additional help from trained professionals. There are psychiatrists, psychologists and therapists that specialize in the treatment of hoarding disorder, and therapy is crucial if long-term success is to be achieved.

Many people with hoarding disorder, also have co-occurring disorders such as depression or anxiety, so these issues also need to be addressed to help a person achieve a healthier, happier life.

Why You Need A Professional Hoarding Cleanup Company

In many cases, we are called in to help by a landlord or family member to help remediate a hoarding situation. There are several good reasons to contact a professional hoarding cleanup service rather than trying to tackle the mess in a hoarder’s home on your own.

1. Hoarding Cleanup Can Be Dangerous

Through the years, we handled many hoarding cleanups, and we know that many dangers are lurking in a home or yard filled with personal items and junk. Often, we encounter dead, decaying animals and animal feces, which can be toxic. Sharp objects, biohazardous material, toxic odors and mold are common, as well.

None of these items should be removed by a typical cleaning service. Hoarding cleaning services are a type of biohazard remediation and you truly need a team of professionals to come, assess the situation, and create a cleanup plan.

We use personal protective equipment, and we ensure that all biohazards are removed from the home and yard.  A maid service or house cleaning service generally does not have the protective equipment or special cleaners that a hoarding cleaning service would use, and we don’t simply handle junk removal and surface cleaning. In many cases, carpeting, flooring and even drywall will need to be removed as well as furnishings, as these items all could be contaminated with biohazards.

2. Hoarding Cleanup Is Stressful

For families, hoarding cleanup can be deeply emotional and stressful. Even for a landlord, simply viewing a property in such a state of filth can be traumatic. Obviously, this is a traumatic situation for the person who suffers from hoarding disorder, as well.

While our team strives to provide compassionate services, with a professional crew, we can detach ourselves from the emotional aspect of the cleanup process. It’s much easier for a third party to come in and handle cleanup because we don’t have any emotional attachment to the items or to the person who hoards them.

However, while we are a third-party cleaning company, this doesn’t mean that we don’t understand that this is a highly stressful situation. Our cleaning crews are experienced and respectful and trained specifically to handle these unique situations.

While part of the process is “junk removal,” we truly do understand that these items are not considered to be “junk” by the person who hoards, and we strive to be understanding throughout the entire process.

Our goal is to make hoarder cleanups as easy as possible for our clients and provide them with a fresh start. This can be especially emotional in situations where animal hoarding has occurred, and we do our best to remediate any hazards, but also to provide respectful, supportive services.

3. We Offer Fast Hoarder Cleanup Services

While our services are comprehensive, we always strive to restore a property to safe living conditions as quickly as possible. Our hoarding cleaning services include removal of all excess items, as well as animal hoarding cleanup and gross filth cleaning, as well as deep cleaning after everything has been removed.

Deep cleaning isn’t just cleaning floors and counters. We clean under and behind heavy appliances. We clean inside appliances and cupboards as well as cleaning walls and ceilings and even doorknobs, light switches, trim, etc. 

Additionally, we do our best to recover anything of value and restore those items. There may be collectibles and other cherished items that we can clean and restore. Likewise, we will do our best to clean furnishings or household items that can be restored, such as appliances, tables, cabinets, etc. In some cases, items with porous surfaces are best disposed of, but we always do our best to clean everything that we possibly can.

Call Bio-One® 24/7

At Bio-One® Augusta, we provide hoarder cleaning services 24 hours a day, 365 days a year. Additionally, we can provide 24/7 biohazard cleanup including trauma cleanup, suicide cleanup, crime scene cleanup and much more. We serve the entire Augusta area and surrounding counties, so feel free to call us at (706) 305-5029 at any time.


Bio-One Weekly Wrap-Up Week 4 Hoarding Trauma Scene Back the Blue

Bio-One teams across the U.S. answer calls to help their communities and remediate a variety of scenes. In our new blog series, we'd like to bring you into the Bio-One world by sharing stories of the unique and important work we do for local communities.

Here is Week 5 of our Bio-One Weekly Wrap-Up. 

Chocolate Spill Makes for a Sweet Cleanup

In Scranton on March 25, Juan and Nicole Morales received a call for a "chocolate" cleanup. Assuming this was code for a sewage back-up, they rushed to scene to find a different situation entirely. Approximately 100 gallons of milk chocolate had spilled, covering asphalt outside a local business.

This is certainly the sweetest smelling job a Bio-One office has ever taken, but Nicole clarified, "That smell was nice for the first few minutes but at the end I felt sick. Good thing we had an awesome team that pushed through and got this done!" 

After scraping the chocolate with a forklift and pressure washing the area, the Bio-One team received a five-star review. Well done!  

Bio-One Milk Chocolate Spill Review
Bio-One Milk Chocolate Spill Before and After

Behind the Scenes with Citizen's Academy

Many Bio-One owners sign up for their local Citizen's Police Academy to acquaint themselves with the activities of their local police department. This week, Bio-One owner, Ginger Akemon, in Jacksonville, FL earned her Citizen's Police Academy certificate from the Clay County Sheriff's Office

"Definitely a learning process. Each County has their own, my goal is to go to each county's classes. This was 10 weeks long and over an hour drive each way, but well worth it, " said Ginger. 

Hoarding Transformation in Long Beach

In Long Beach, the Bio-One team has been working hard on several hoarding projects. These before and after pictures show the detail and expertise our teams bring to each job. 

Hoarding Remediation Services Blog Post

Have you ever seen hoarding shows on TV? Our team has first-hand experience remediating these situations with care and compassion. From clutter, trash, to animal hoarding, we understand that the removal of items can be stressful and sometimes overwhelming for families involved. Bio-One will make it a priority to establish trust to ensure everyone is comfortable and ready for each day to begin. 

It's as simple as 1, 2, 3.

First, we always offer estimates at no cost to you. An experienced crew leader will tour the home and propose a plan based on your needs, expectations, and goals. 

Second, our certified technicians are trained to be mindful of all possessions. We make it a priority to find and save items of value whether that's a wallet, coin collections, legal documents, photo albums, or baseball cards. 

Third, we want to make sure you are 100% satisfied and happy with our work. If for some reason something else needs to be done, we are here for you. 

Call Bio-One today to learn how we can help


Bio-One Weekly Wrap-Up Week 4 Hoarding Trauma Scene Back the Blue

Bio-One teams across the U.S. answer calls to help their communities and remediate a variety of scenes. In our new blog series, we'd like to bring you into the Bio-One world by sharing stories of the unique and important work we do for local communities.

Here is Week 4 of our Bio-One Weekly Wrap-Up. 

New Start for New Haven Veteran

In New Haven County, Bio-One and Junkluggers answered the call to help a veteran and his disabled wife. The couple were overwhelmed with a hoarded home and much of their furniture would need to be disposed due to biohazardous conditions. With Bio-One's Help First, Business Second motto in mind, Bio-One owner, Matthew Hill, teamed up with Junkluggers to re-furnish the home with gently used furniture at no cost to the client. 

“Anytime we can give a little more to our clients, we always seize the opportunity,” said Hill. “Junkluggers has been an awesome organization with a great mission that fits nicely into what we are trying to accomplish.”

#HelpFirst for Heart-Breaking Scene

In South Carolina, Bio-One owner, Kris Elliott, was called to disinfect and clean a heart-breaking trauma scene. After hearing the family's story, he generously decided not to request payment for his services and shared their GoFundMe page on Facebook. As of March 20, Bio-One offices in North Carolina and South Carolina have contributed just under half of the total donations. This is #helpfirst at it's finest. 

If you'd like to learn more about the family and donate, please visit their GoFundMe page

Poker Run Supports Law Enforcement

Supporting local law enforcement is a 24/7 activity at Bio-One! In Tuscon, AZ, the Bio-One team participated in the South Arizona Law Enforcement Foundation (SALEF) poker run. SALEF collaborates with law enforcement to understand their greatest needs, and work with businesses in the community to raise money by presenting community events and submitting for grants. 

Looks like they were gifted a beautiful day for cards, corn hole, and backing the blue. 


Bio-One Weekly Wrap-Up Week 2 Hoarding, COVID-19, Wisconsin

Bio-One teams across the U.S. answer calls to help their communities and remediate a variety of scenes. In our new blog series, we'd like to bring you into the Bio-One world by sharing stories of the unique and important work we do for local communities.

Here is Week 3 of our Bio-One Weekly Wrap-Up. 

Five 30 Yard Dumpsters

The team in Pensacola has been working non-stop on a two story home that required Bio-One hoarding services. Over the course of five days, they filled five 30 yard dumpsters, and found multiple antique pieces, photographs, sentimental items and cash that was promptly turned over to the client. 

Look through the transformation photos on their Facebook page!

Backing the Blue in Omaha

The Bio-One team in Omaha dropped off bagels at the Omaha Police Department just before roll call, and Vanessa Urbach, the civilian crime and prevention specialist, tweeted a "Thank You" with shoutouts to Bio-One. Joining the conversation was our own Bio-One Twitter handle, Deputy Chief Ken Kanger, host of the What's Up Omaha Podcast, and a number of other officers in the department.

Kudos to the Omaha team for backing the blue! 

Safety First

Before Bio-One teams can help first, we have to ensure safety for every technician on the job site. This week, Bio-One owners took part in conversations about safety. Topics ranged from preventing common injuries on the job to attending OSHA training with Bob Easter. Jared Lafferty, Bio-One owner in Gwinnett County, even took the conversation to Twitter and featured safety protocols his team uses while on the job. 

We couldn't be prouder of our teams for putting safety first! 


Bio-One Weekly Wrap-Up Week 2 Hoarding, COVID-19, Wisconsin

Bio-One teams across the U.S. answer calls to help their communities and remediate a variety of scenes. In our new blog series, we'd like to bring you into the Bio-One world by sharing stories of the unique and important work we do for local communities.

Here is Week 2 of our Bio-One Weekly Wrap-Up. 

14,000 lbs of Clothing Removed from Hoarded Home

In Indiana, the Marion County team remediated over 30+ years of hoarded clothes in a home. The team calculated that approximately 14,000 lbs of clothing were removed. 

Bio-One’s teams know that every job represents a unique experience for our customers, who may have difficulty parting with deeply personal items that can range from clothing, video tapes, trash, and even animals. 

Read our recent blog post answering common questions about animal hoarding.

We work with all of our clients in a step-by-step process that instills trust while properly ridding the space of items that can prove harmful. Learn more about Bio-One's hoarding services

Bio-One Welcomes Two New Offices in Wisconsin

Two Bio-One offices launched in Wisconsin this week, and we are very excited to welcome Angela, David, Andrew, and Viktoriya to the Bio-One family. Learn about these amazing teams below! 

Bio-One Madison Wisconsin

Madison, WI

MadisonBioOne.com

Angela Welbes and David Levin are the owners of Bio-One of Madison. Both were born and raised in the midwest, and they met in 2015 while they were both living in Wisconsin. Their blended family consists of 3 daughters and a son. The COVID pandemic provided a personal reset that enabled an opportunity to join the growing Bio-One family and the ability to help the surrounding communities of Madison. They are excited to start this new venture together.

Bio-One Milwaukee

Milwaukee, WI

BioOneMilwaukee.com

Andrew and Viktoriya Gonzales are the owners of Bio-One of Milwaukee. Andrew spent the last 24 years in the banking industry, in addition to serving on boards and committees for several Non-Profits, such as NAMI, Madison Development Corp and United Way. Viktoriya originally came to Wisconsin 16 years ago to further her education and loved it so much, she decided to stay. She has spent the last 12 years in telecommunications and management. Both have a passion for giving back to their community and have a drive to help those in the Milwaukee and surrounding area who are in need.

COVID-19 Disinfections Help Seniors in Charlotte, NC

This week, the Bio-One team in Charlotte, NC announced the renewal of a COVID-19 disinfection partnership with the Mecklenburg County Department of Social Services. This unique #HelpfFrst service offers free disinfections to seniors, 60 years of age or older. See their Facebook post below to learn more. 

Rebecca Wallace, Bio-One owner, recently visited with Arizona Midday to share how the Bio-One team makes a difference on and off the job in Arizona and throughout the United States. 

Arizona Midday - "Well we've got some help for your home right now. If you're feeling overwhelmed by a clean-up project, we've got help for you today. Rebecca Wallace is with Bio-One. Hi Rebecca. What is Bio-One?"

Rebecca - "So Bio-One is known for crime and trauma scene clean-up. However, we do a lot more than just that. We help people when there is a hoarding situation, so that they can regain their home and their lives again. We help with infectious disease decontaminationrodent droppingsodor abatement, basically if you think you might need a respirator to do the job we're the people you want to call."

Arizona Midday - "Wow, that's incredible. It's stuff we don't want to do. What made you decide to get into this line of work?" 

Rebecca - "So, me and my husband live in Flagstaff most of the time and we were talking with some first responders and heard how when people pass away or they're hoarders there is no one that can help them. There's just no one who does this kind of work. So we decided we want to be able to help our community, help those around us during a time of need so they can actually move forward in their lives and not have to deal with the mess of maybe things that have happened that they don't want to have to think about."

Arizona Midday - "I love that idea. So in order to help your clients as much as possible, do you work with other companies? Tell me about that if you do."

Rebecca - "Yes, we do. We work with quite a few other companies, because what we do is just a piece of a whole puzzle. So we work with a lot of restoration companies, Best Option Restoration, they are state-wide like us so they can help us anywhere as well. We work with animal rescues, so if there is a hoarding situation that animals are involved in we can get the animals out safely and get them rehabilitated. We work with quite a few non-profits that help first responders if they're in a time of need or crisis. It's across the board. We work with all kinds of different people. Contractors. Mental health professionals. Anyone that can be a piece of that puzzle with us, we want to work with them. 

Arizona Midday - "Oh, I love that. So what areas of Arizona does Bio-One cover?"

Rebecca - "We have offices all the way down from Tucson up to Flagstaff, and everything in-between. Our goal is to be able to help our clients within 90 minutes or less if there is an emergency. So we have offices everywhere. Any we're national. We have 120 offices throughout the US as well. 

Arizona Midday - "Wow. That's incredible. So you work with businesses. You work with non-profits, but you're also really involved in the community too, right? Tell me about that."

Rebecca - "Yeah we are. It's important for us to give back. Our community is important. We live here. We're part of it. So in 2020 alone, we gave out over 25,000 bottles of chemicals that are approved by the EPA for COVID-19 decontamination. We have blood drives all throughout Arizona to help with the blood shortage. We donate PPE to first responders and victim advocates. And we have BBQ's throughout the state as well for all of our first responders just to tell them thank you for what they've been doing. They work hard and we want to make sure that they know we care. 

Arizona Midday - "Rebecca Wallace, incredible work that you're doing with Bio-One.  And thank you so much for spending time with us today. 

Rebecca - "Thank you for having me." 

Congratulations to John and Jennifer Symmons from Bio-One Charlotte on their first big hoarding job!

It was a 5 bed, 3 bath home with a garage and the clients were very happy with the results! They are learning more each job. Nice work Bio-One Charlotte!

before and after 01

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Bio-One of Augusta

Bio-One of Augusta decontamination and biohazard cleaning services

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